IMPORTANT – COVID-19 Impact (Updated January 1, 2021):
COVID-19 continues to impact the book industry’s supply chain. Our contract-manufacturing, production, and distribution facilities are adapting to exceptional volume, changes in the nature of orders, and additional safety practices. These changes are worldwide and, while the U.K. and Australian facilities have been operating to normal service levels, North American operating and customer support turnaround times have been most impacted. The majority of North American orders have been fulfilled ahead of quoted turnaround times, but our service partners are working quickly to return to normal for all orders. As always, we appreciate your business and support during this challenging time.
- U.S. orders for paperback books are estimated to print in up to 15 business days.
- U.S. orders for hardback books are estimated to print in up to 30 business days.
- Rush & Express orders are temporarily unavailable.
Individual copies of our titles can be ordered from bookseller websites such as Amazon, Barnes & Noble, Books-A-Million, etc. Retail copies are provided to booksellers via our distributor, Ingram.
Our titles are also available directly from us as bulk sales (those not via our distributor) at wholesale pricing. Organizations, libraries, and schools can purchase books at a wholesale discount of 25–50% (based on quantity and payment terms). Please contact us for more information, minimum quantities, discount, terms and conditions, and details on how to place direct orders. In your message subject line please put ‘Wholesale Order Inquiry.’ The following is important information you must read and understand before placing wholesale book orders directly with Adducent (not via Ingram).
If this is your first time ordering please contact us to request our Customer Account and Wholesale Terms & Conditions (also summarized on this page of our website) and Order Form.
Adducent allows qualified organizations, libraries, and schools to purchase books at a wholesale discount of up to 50% (determined based on quantity and payment terms) on the condition that payment is made at the time of order or via purchase order terms acceptable to Adducent. Regarding purchase orders: Once the shipment of books is delivered a payment to Adducent must be processed and payment made within one to two weeks from the shipment delivery date. Payments not received within two weeks from shipment date shall be assessed a late fee of $100 and accrue a penalty of 1.5% of order total—including late fees—per month until paid in full. By submitting an order via purchase order, customers agree to these terms and conditions. If you wish to pay by credit or debit card, you will receive an invoice via PayPal to the email you provided above so you can make payment securely online. Unless waived for specific orders, that payment will include the 3% card processing fee we are charged. (PayPal does not require that you set up an account with them for payment to us). We also accept non-purchase order checks for order payment though that can delay the order while waiting for receipt and clearance. A $25 fee is charged for any returned check. We also accept direct ACH payments via bank transfer (contact us for our ACH routing number and banking information).
Upon receiving your order, we will send an invoice to the email address provided in your order form. This invoice will have payment instructions. Our books are printed on demand (order), meaning we only print copies when an order is accepted.
We do not warehouse books. Therefore, we do not accept returns.
Once an order is in our system, it cannot be canceled. But we will replace copies that are defective or damaged during shipment.
Shipping/handling & Delivery: Our production and distribution facility uses UPS for all shipping. Customers cannot use their own shipping/freight vendor. Shipping & Handling charges from our production facility are passed on at cost.
Important Note: We cannot hold shipment of book orders. Once they come off the print line they are packed and shipped. Because of that and variations in production turnaround (from order to print and ship) at the time of order, we cannot be precise on delivery dates (on shipment UPS does provide their projected delivery date). Example: if you need books on June 1st for an event you need to order as we’ve recommended above and within our production company’s leadtimes (listed below). And must understand the books might arrive before your need date. If they are going to an address, person or organization that cannot receive the books early and hold them you will need to have the books shipped to you so you can deliver or bring with you on the date of your event. Also, be aware, if you are ordering two or more titles (or hardback and paperback version of a single title) the order may be broken up into different shipments as each comes off the print line and enters shipping. This does not change or increase the shipping cost.
PRODUCTION LEAD-TIMES DO NOT INCLUDE SHIPPING/TRANSIT TIME
IMPORTANT NOTE: Lead-times are approximated for completion of printing from the date of order (the next business day after payment receipt). UPS Ground shipping is from 1 to 6 business days (for US destinations, depending on area/region, Alaska and Hawaii may take longer). Seasonal timing does affect lead-time, especially July and August leading into the new school year, and November through December during the holiday season. Going into or during these periods, please allow at least a 30 business days lead-time (from our receipt of your order payment) if you need copies for a book signing or other special event.
PRINTING AND SHIPPING OF YOUR BOOK ORDER(S)
IMPORTANT: Please read any Important Notice(s) at the top of this page regarding current printing
lead-times (which reflect seasonal or other impact to our standard lead-times and availability of expedited services).
Printing lead-time is in addition to order processing of 1 business day after payment receipt.
No extra cost: up 10 business days for hardback, up to 7 business days for
Expediting (express or rush) an order speeds up the manufacturing process for copies of the title ordered. An expedited order premium is charged for special handling and that cost is determined at the time of order. This premium is applied against the book charges on the order. Expediting an order applies to the entire order. An expedited order is placed and flagged as a top priority for production and thus will be fulfilled faster than other orders of the same book type. Important Note: during high-volume and holiday periods expedited services may not be available. If you need expedited service, please advise at the time you place your order so we can check with our production facility for availability and leadtime.
- EXPRESS PRODUCTION LEAD TIME (incurs extra cost): 5 business days from order entry
- RUSH PRODUCTION LEAD TIME (incurs extra cost): 3 business days from order entry
Color books can be expedited as well but turnaround time has to be checked at the time of order inquiry.
UPS Ground (commercial and residential) usually delivers from 1 to 6 business days from the shipment date (for US destinations, depending on area/region, Alaska and Hawaii may take longer).
To expedite the shipping, you must request it when you place your order so we can determine that service cost. Because you have “Expedited” an order does not mean Overnight or Express Shipping is automatically applied. By default all orders ship via standard shipping (see above).
INTERNATIONAL SHIPPING SERVICE OPTIONS ARE EMAILED UPON REQUEST.
If your order is shipping from the United States to a destination outside the United States, extra time for customs clearance and transit should be allowed. This will vary by country so you should check for your destination countries’ customs clearance and transit times. When your order ships we will send you the tracking number so that you may track your shipment. Once the order has left our production/distribution facility we are not responsible for delays caused by the shipping company, events and or conditions beyond our control.
ALLOW EXTRA TIME WHEN ORDERING BOOKS FOR SHIPMENT TO LOCATIONS OUTSIDE THE UNITED STATES.
Direct Wholesale Order Inquiries (must be made via our Contact page) or via Admin@AdducentInc.com.