Retail orders can be placed at bookseller websites such as Amazon and Barnes & Noble. The following information is for wholesale (or author) orders placed directly with us.
Following is important information you must read and understand before placing wholesale book orders.
IMPORTANT HOLIDAY SEASON NOTICE
Recommended Order Dates: Because of high seasonal demands placed on carriers and our production facilities, please place your orders by the following dates so we can make our best efforts to get them to you in time for the holidays:
- Hardcover: No later than November 21
- Paperback: No later than November 28
The rush printing option will not be available after November 14th and the express printing option after November 21st.
If this is your first time ordering please contact us to request our Customer Details and Wholesale Terms and Order Form.
Orders for our Print-On-Demand titles are placed on payment receipt and clearance. By making payment, you acknowledge the following regarding placing standard and expedited book orders:
Adducent, Inc. allows qualified organizations, libraries, and schools to purchase books at a wholesale discount of 25 to 50% for a per title minimum of 20 copies.
All orders must be prepaid. Customers that need credit terms should use a credit card for their purchase or order through arrangements they make with our book distributor, Ingram Book Group. If you wish to pay by credit or debit card you will receive an invoice via PayPal so you can make payment securely online. That payment will include the 3% card processing fee we are charged. (PayPal does not require that you set up an account with them for payment to us). We also accept checks, though that can delay the order while waiting for receipt and clearing time. A $25 default fee is charged for any returned check. We also accept direct ACH payments via bank transfer (contact us for our ACH routing number and banking information).
Upon receiving your order, we will send an invoice to the email address provided in your order form. This invoice will have payment instructions. Our books are printed on order, meaning we only print copies when they are ordered. We do not warehouse books. Therefore, we do not accept returns.
Once an order is in our system, it cannot be canceled. But we will replace or refund for copies that are defective or damaged on arrival.Shipping/handling & Delivery: Our production and distribution facility uses UPS for all shipping. Customers cannot use their own shipping/freight vendor.
Shipping & Handling charges from our printer are passed on at cost.
Important Note: We cannot hold shipment of book orders. Once they come off the print line they are packed and shipped. Because of that and variations in production turnaround (from order to print and ship) at time of order we cannot be precise on delivery dates. Example: if you need books on June 1st for an event you need to order as we've recommended above and within our production company's leadtimes (listed below). And must understand the books might arrive before your need date. If they are going to an address, person or organization that cannot receive the books early and hold them you will need to have the books shipped to you so you can deliver or bring with you on the date of your event. Also be aware, if you are ordering two or more titles (or hardback and paperback version of a single title) the order may broken up into different shipments as each type comes of the print line and enters shipping. This does not change or increase the shipping cost.
PRODUCTION LEADTIMES DO NOT INCLUDE SHIPPING/TRANSIT TIME
IMPORTANT NOTE: Lead times are approximated for completion of printing from date of order (the next business day after payment receipt). UPS Ground shipping is from 1 to 6 business days (for US destinations, depending on area/region, Alaska and Hawaii may take longer). Backlogs do occur that affect lead-time, especially July and August leading into the new school year, and December through January during the holiday season. Going into or during these periods, please allow at least a 20 business days lead-time (from our receipt of your order payment) if you need copies for a book signing or other special event.
STANDARD PRINTING AND SHIPPING OF YOUR BOOK ORDER(S)
No extra cost: 10 business days for hardback, 5 business days for paperback, Black & White (B&W) interior books. Up to 15 business days for Color interior books. Production is in addition to order processing of 1 business day after payment receipt.
EXPEDITED PRINTING OF YOUR BOOK ORDER(S)
Expediting (express or rush) an order speeds up the manufacturing process for copies of the title ordered. An expedited order premium is charged for special handling and that cost determined at the time of order inquiry. This premium is applied against the book charges on the order. Expediting an order applies to the entire order. An expedited order is placed flagged as a top priority for production operations and thus will be fulfilled faster than other orders of the same book type. Important Note: during high-volume and holiday periods expedited services may not be available. If you need expedited service please advise at the time you place your order so we can check with our production facility for availability and leadtime.
- EXPRESS PRODUCTION LEAD TIME (incurs extra cost): 5 business days
- RUSH PRODUCTION LEAD TIME (incurs extra cost): 2 business days from order entry
Color books can be expedited as well but turnaround time has to be checked at the time of order inquiry.
Expedited Shipping
To expedite the shipping, you must request that when you place your order so we can provide the cost for that.
Because you have "Expedited" an order, does not mean Overnight or Express Shipping is automatically applied. By default all orders ship via standard shipping (see above).
INTERNATIONAL SHIPPING SERVICE OPTIONS ARE EMAILED UPON REQUEST.
If your order is shipping from the United States to a destination outside the United States, extra time for customs clearance and transit should be allowed for. This will vary by country so you should check for your destination countries customs clearance and transit times. When your order ships we will send you the tracking number so that you may track your shipment. Once the order has left our production/distribution facility we are not responsible for delays caused by the shipping company, events and or conditions beyond our control.
ALLOW EXTRA TIME WHEN ORDERING BOOKS FOR SHIPMENT TO LOCATIONS OUTSIDE THE UNITED STATES.
Wholesale Order Inquiries (must be made via our Contact page):
Our titles are available at a discount for organizations, booksellers and retailers. Our minimum order for wholesale pricing is 20 copies per title. Please contact us for more information and details on how to place wholesale orders. In the subject line please put "Wholesale Orders". Books can also be ordered by Title and/or ISBN from Ingram Book Group, our distributor.